Workforce System Success Stories - Workforce Development and Adult Learning

MEET CHARLOTTE...

When Charlotte came to DORS, she was very engaged in behavioral health treatment supports. She had even taken a certification course on addictions counseling and was a great example of someone in recovery. However, she was putting a lot of effort into getting a job and things had not been going well. So, her confidence was shaky, and she did not feel qualified to find employment.

Charlotte had experience working in retail and administrative positions, and her mental health was stable, but she had some barriers from some previous legal experiences, so she reached out for help. She was already getting support from Sheppard Pratt’s Community Employment Program, and they referred her to DORS. DORS connected her with a Certified Rehabilitation Provider, who helped her with job development activities, including developing a résumé.

Charlotte’s desire to improve her situation and help others was strong and, not surprisingly, she soon received a job offer to work at a recovery center in a human services assistant position. Her title is Direct Support Technician. She had been out of the workforce for a while, so her resources were limited. DORS was able to assist her with transportation costs for several weeks and provide an allowance for clothing and shoes so she could dress for success at her new job. She also received offsite job coaching from Sheppard Pratt, and DORS provided benefits counseling services.

When Charlotte was asked what services helped her achieve employment success she said, “…the confidence boost through Sheppard Pratt and DORS is what helped the most.” She had really doubted that she could even get a job and surprised herself by becoming employed, while also fulfilling her dream of working in a position where she can help others.

Charlotte recently had her one-year anniversary at work. She says the best part is, “the job is not a ‘job’ to me.” It is meaningful and rewarding, and she has many good things to say about her employer. When asked what she would tell others, she states, “just do it.” Use the help that is available, and “take that first step.”

Read more Success Stories from DORS on the organization’s Facebook page.