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About the Maryland Department of Labor

Mission

The mission of the Maryland Department of Labor is to connect Marylanders to good jobs; protect workers, consumers, and the public; support Maryland businesses; and foster economic growth and competitiveness.

Vision Statement

We envision an equitable and inclusive Maryland where all residents have the opportunities and resources to earn fair pay, attain financial stability, reach their career potential, and contribute to their communities; where businesses have access to capital and the skilled workforce they need to succeed; where residents are safe where they live, work, and play; and where the economy is resilient and growing.

Customer Service Reports

Maryland Department of Labor's Customer Service Report Fiscal Year 2022
Maryland Department of Labor's Customer Service Report Fiscal Year 2021
Maryland Department of Labor's Customer Service Report Fiscal Year 2020
Maryland Department of Labor's Customer Service Report Fiscal Year 2019
Maryland Department of Labor's Customer Service Report Fiscal Year 2018
Maryland Department of Labor's Customer Service Report Fiscal Year 2017

Our Customer Service Promise

The state of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Complete a three question customer experience survey

The Maryland Department of Labor is an Equal Opportunity Employer/Program.
Auxiliary Aids and Services are Available Upon Request to Individuals with Disabilities

We hope you find your visit informative, useful and enjoyable!