Employer and Third-Party Agent Contacts - Unemployment Insurance
The Contributions Division handles several aspects of the unemployment insurance (UI) process for employers, including contribution payments, benefit charges, experience rates, and more. In addition, the Contributions Division monitors the Maryland Unemployment Insurance Trust Fund. Employer contributions (also called UI taxes) are deposited into the trust fund, which is used to pay temporary UI benefits to eligible claimants.
Please contact the Employer Call Center between the hours of 8:00 a.m. ET to 4:30 p.m. ET Monday through Friday at 410-949-0033 if you have questions relating to:
- BEACON
- Your employer account
- Your experience rate
- Your benefit charge correspondence
- Tax Enforcement
- Litigation & Bankruptcy
- Accounts Receivable, Refunds, or Payment Processing
- Reimbursing Employer
- Federal Treasury Offset Program
- License and Tax Clearance
- Legal Collections
Virtual Assistant
You can use the Virtual Assistant to receive immediate, automated answers to common inquiries or to chat with an agent. The Virtual Assistant is available 24/7. However, the chat feature is available from Monday to Friday, 8:00 a.m. to 4:00 p.m.
To use the Virtual Assistant, select the blue “Chat with us” button at the bottom right of the Maryland Division of Unemployment Insurance homepage. To use the chat feature, access the Virtual Assistant and type "speak with an agent.”
You may also reach the Contributions Division by sending questions or comments to us at:
Mailing Address:
Contributions Division
1100 N. Eutaw Street,
Room 411
Baltimore, Maryland 21201
Legal Collections
Inquiries related to legal actions filed to collect delinquent unemployment insurance taxes.
E-mail address: ui.legalcollect@maryland.gov
Litigation & Bankruptcy
Inquiries related to legal actions filed to collect overpaid unemployment insurance benefits paid to claimants and bankruptcy inquiries.
E-mail address: ui.litpros@maryland.gov
Lockbox Addresses
Find a list of lockboxes. Employers and agents can submit checks to these lockboxes.
Register for a Maryland Unemployment Insurance Employer Account
Employers may register for an unemployment insurance account by:
- going to the BEACON 2.0 employer login webpage, selecting “Register for an Account,” and following the prompts; or,
- filing a Combined RegistrationApplication (CRA) online through the Comptroller of Maryland website. Employers should submit a CRA no later than 20 days after the first day of business.
Employers may obtain the specifications for submitting quarterly Contribution/Employment Reports via FTP online .
NOTE: Claimant inquiries related to unemployment insurance benefits should be directed to a live agent at 667-207-6520.
Are you a Minority-Owned Business? Apply for MBE/DBE registration with the State