UI Fraud Awareness and Reporting Instructions - Unemployment Insurance
To report unemployment insurance (UI) fraud, please complete a Request for Investigation of Unemployment Insurance Fraud form and return it via:
- Email to firstname.lastname@example.org
- Fax to 410-767-2610; or,
- Mail to Benefit Payment Control, Room 206, 1100 North Eutaw Street, Baltimore, MD 21201.
If you are an employer and believe a fraudulent claim was charged to your account, you can also file a benefit charge protest through your BEACON employer portal.
Email and Text Message UI Scams
The Maryland Department of Labor, Division of Unemployment Insurance (the Division) continues to uncover scams in which fraudsters are impersonating the Division in emails and text messages. If you receive an email or text message that appears to be from the Division DO NOT select any links in the correspondence. To complete any required UI tasks:
- log in to your BEACON portal directly; or,
- use the BEACON mobile apps (MD Unemployment for Claimants or MD Unemployment for Employers, available to download from the Google Play Store and the App Store).
- NOTE: Stakeholders can complete some, but not all, UI tasks in the mobile apps. To learn more, see this press release.
To help you distinguish between legitimate assistance from Division staff and a potential scammer, please remember that the Division will NEVER:
- request payment for assistance with unemployment insurance, especially not through apps like Venmo or Cash App;
- provide assistance to claimants through direct message on social media platforms like Facebook, Twitter, or LinkedIn;
- arrange for an adjudication or fact-finding interview over any teleconferencing platform, such as Zoom, BlueJeans, Google Hangout Meets, or Skype;
- send a text message with links asking you to verify your account;
- ask for your BEACON password, bank account number, debit card number, or credit card number over e-mail or on social media.
Do not provide any sensitive information about your Maryland UI claim by e-mail unless it is to a @maryland.gov e-mail address.
Social Media UI Scams
Please be aware of scammers on social media pretending to be the Maryland Department of Labor (by imitating the Department of Labor’s social media pages, directly messaging claimants, and attempting to steal their identities by asking for their personal information). These pages are particularly targeting members of unemployment groups on Facebook.
Fraudulent pages may look similar, but are newly created, do not have a lengthy history of posts, spelled differently (often with typos). “Maryland department of labour” is an example of a fraudulent page that looks similar, but is spelled differently.
If you find a fraudulent page, please report it to the social media platform immediately and DO NOT respond to their messages. Links to the Maryland Department of Labor’s official government agency social media pages can be found below:
Identity Theft Resources
If you believe you have been a victim of identity theft, please see the: