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Helpful Information for Individuals with Disabilities - Unemployment Insurance

The Maryland Division of Unemployment Insurance (DUI) aims to help individuals with disabilities receive the accommodations they need to access DUI’s unemployment information. Included below is a list of services individuals with disabilities may use to help them contact DUI, access reemployment services offered by Maryland’s American Job Centers, and more.

Services

  1. Maryland Relay

    Maryland Relay is a free service which offers resources to allow individuals with certain disabilities to communicate on a standard telephone. This includes those who have deafness, DeafBlindness, hearing loss, difficulty speaking, limited mobility, or cognitive difficulty.

    Maryland Relay is administered by the Telecommunications Access of Maryland (TAM), a state agency which provides equipment and services to Maryland residents who have difficulty using a telephone. 

    Call 7-1-1 to reach Maryland Relay. For more information about Maryland Relay, see Maryland Relay FAQs. 

    Maryland Relay services include:

    • Alternative Relay services, including: Video Relay Service (VRS) for American Sign Language users, as well as IP Relay and IP Captioned Telephone Service for callers wishing to connect on their smartphone, computer, or other Internet-connected device (these services are not provided by Maryland Relay)
       
    • Braille TTY: for DeafBlind callers.
       
    • Captioned Telephone: which lets hard-of-hearing users read every word callers say, as they listen.
       
    • Customized Relay Options: including Customer Profiles which users can set up to expedite calls and store their calling preferences.
       
    • Hearing Carry-Over and Speech-to-Speech: for those who have difficulty speaking.
       
    • RCC (Remote Conference Captioning) | Maryland Relay: RCC: allows people who have difficulty hearing over the phone during conference calls to read text of what all participants are saying.​
       
    • RTT (Real-Time Text): Real-Time Text is transmitted instantly as it is typed — eliminating the need to hit “send” and allowing for faster, more accessible communication for all.​
       
    • Traditional Relay (TTY): for those who are deaf, hard of hearing, late-deafened or have difficulty speaking.
       
    • Spanish Relay: for Spanish-speaking callers who have difficulty using a standard telephone. Select this link for a list of Maryland Relay options in Spanish.
       
    • Voice Carry-Over: for Relay users who prefer to use their own voice in phone conversations.
       
  2. Maryland.gov Website Accessibility - Help for individuals who use assistive technology and have difficulty accessing information on www.maryland.gov.
     

Resources

  1. American Job Centers - Maryland’s American Job Centers offer several accommodations for individuals with disabilities. For more information, see the Resources for Job Seekers - Information for Individuals with Disabilities webpage.
     
  2. DeafBlind Services & Organizations - List of services and organizations that assist individuals who are blind or DeafBlind in Maryland.
     
  3. Learning Disability Resources- Resources on topics including the Americans with Disabilities Act, employment resources for those with disabilities, and information for adults with learning disabilities.
     
  4. Maryland Department of Disabilities - Maryland agency which focuses on coordinating and improving the delivery of services to individuals with disabilities.
     
  5. Maryland Disabilities Resources - Important disability resources for Maryland residents, including health and human services resources, county and social services, health care services, and more.
     
  6. Maryland Governor’s Office of the Deaf and Hard of Hearing Resources - Resource list for individuals who are deaf or hard of hearing in Maryland.
     
  7. Resource Locator: Search for Maryland resources, including disability-related resources such as disability-related transportation, service animals, supported living services for adults with disabilities, and more.
     

The State of Maryland is committed to complying with the Americans with Disabilities Act. The State will ensure that qualified individuals with disabilities are given an opportunity to participate in and benefit from the State’s services, programs, benefits, and employment opportunities.