Contact Information - Unemployment Insurance
Claimants may file initial claims for unemployment benefits via Maryland’s Division of Unemployment Insurance BEACON System or by telephone at 667-207-6520. We cannot accept claims by email.
The Division of Unemployment Insurance offers a number of ways to ask questions and obtain more information.
|Live Agent Number
|Solicitud de beneficios del desempleo para la población de hable español 301-313-8000 o 1-667-207-6520|
You may also chat with our Virtual Assistant on the Division of Unemployment Insurance homepage.Simply select the blue “Chat with us” bar in the lower right corner of the screen and type in your question.
- Live Agent: If you need to reach a live claims agent to file a new claim or inquire about an existing claim, call 667-207-6520. Live claims agents are available from 8:00 a.m. to 4:00 p.m., Monday through Friday. Hours may be modified during holidays.
- IVR: You must continue to file your claim certification each week for which you are requesting benefit payments. You can file your weekly claim certification in your BEACON claimant portal or through the IVR system.
To connect with the IVR system, available 24/7, call 410-949-0022 or 800-827-4839, toll free. Please listen carefully as the prompts may change periodically.
- Calling from the Baltimore area or out of state - 410-949-0022
- Calling from Maryland but outside of the Baltimore area - 800-827-4839
See the Helpful Resources for Individuals with Disabilities webpage or the Maryland Relay FAQS to learn more.